Quality of Health insurance service offered to customers in Syria

  • 03 Dec 2022
  • Ongoing Research - Business

Sulaiman Mouselli and Lilas Allahham


Post Graduate Studies & Research Council Meeting No. 2, 28/11/2022

Date of Acceptance


The Authors will use the Servqual model to assess the quality of health insurance service provided by contracting health centers within the insurance network in Syria. In addition to  measure  awareness towards using health insurance services. This study will recommend promoting the concept of health insurance as a symbiotic human system and providing solutions to address  weaknesses in the services provided from the customer's point of view and empower the strengths in order to achieve social benefit, growth and development.